Privacy policy

Last Updated: October 21, 2026

Kitzuno respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit kitzuno.com, place an order, or contact our customer service team.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information.

Contact and Order Information

This may include your name, billing address, shipping address, email address, telephone number if provided, order details, and information necessary to process your purchase.

Payment Information

Payments are processed through the payment methods made available at checkout. Payment providers may collect and process payment details according to their own privacy policies and security practices.

Device and Usage Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, approximate location derived from your IP address, and interactions with our website.

Customer Support Information

If you contact us, we may retain the information you provide so that we can respond to your request and maintain relevant customer service records.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and provide order-related updates.

  • Process payments, refunds, returns, and exchanges.

  • Respond to customer service inquiries.

  • Maintain and improve our website and shopping experience.

  • Detect, investigate, and help prevent fraud, security incidents, or unauthorized transactions.

  • Maintain business records and comply with applicable legal obligations.

  • Send promotional communications where permitted by law and, where required, with your consent.

You may unsubscribe from marketing emails using the instructions provided in those messages. Transactional communications relating to purchases or customer service may still be necessary.

3. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience.

You can manage certain cookies through your browser settings or any cookie preference tools made available on our website. Disabling some cookies may affect website functionality.

The cookies and tracking technologies used may depend on the services and integrations enabled in our store.

4. How We Share Information

We may disclose personal information to third parties when reasonably necessary for legitimate business purposes, including:

  • Shopify and other providers that support our online store.

  • Payment processors that facilitate transactions.

  • Shipping carriers and fulfillment providers that deliver orders.

  • Customer support, website hosting, security, analytics, and other service providers used by our business.

  • Professional advisers, regulators, law enforcement agencies, or other parties where disclosure is legally required or necessary to protect legal rights.

These parties may process information according to their own privacy policies and contractual obligations.

We do not disclose personal information indiscriminately. Any disclosure is subject to applicable law and the purposes described in this policy.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify. Information collected through our store may be processed by Shopify and relevant service providers to operate the website, facilitate purchases, and provide related services.

Third-party websites or payment services may have their own privacy policies. We encourage you to review those policies when using their services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Data Security

We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may also have the right to withdraw consent where processing is based on consent.

To submit a privacy request, contact us using the details below. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

9. Children's Privacy

Our website is intended for general consumers and is not directed to children who are not legally able to provide their own consent to data processing. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter.

10. International Data Processing

Our service providers may process or store information in countries other than the country where you live. Where required, appropriate safeguards will be applied to international transfers of personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, or legal requirements. The revised version will be published on this page with an updated revision date.

12. Contact Information

For questions about this policy or assistance with an order, please contact us.

Business Name: Guangzhou Lianxin Trading Firm (Sole Proprietorship)

Business Address: Room 303, No. 19, Lane 5, Xiaoqian Street, Hengli Town, Nansha District, Guangzhou, Guangdong, China

Email: service@kitzuno.com

Website: https://kitzuno.com