Terms of service

Last Updated: October 21, 2026

These Terms of Service govern your access to and use of kitzuno.com and any purchases made through Kitzuno.

By accessing our website or placing an order, you agree to these Terms of Service, together with the policies made available on our website. If you do not agree, please discontinue use of the website.

1. Online Store Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you to make purchases through our store.

You agree to use our website only for lawful purposes and not to engage in activities that interfere with its operation, compromise its security, or violate the rights of others.

2. Products and Product Information

Kitzuno offers pet toys, grooming and care products, feeding accessories, pet beds, walking accessories, and related items.

We make reasonable efforts to display product descriptions, photographs, colors, sizes, materials, and other details accurately. However, actual appearance may vary slightly due to lighting, screen settings, manufacturing variations, or other factors.

You are responsible for reviewing available product specifications, variation options, compatibility information, and usage instructions before placing an order.

Product availability may change without notice.

3. Prices and Product Availability

Prices and applicable charges are displayed in the currency shown on our website or at checkout.

We reserve the right to correct pricing errors, update product prices, modify product offerings, or discontinue products where permitted by law.

If a material pricing or listing error affects an order, we may contact you to explain the issue and discuss an appropriate resolution before proceeding, subject to applicable law.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to refuse, limit, or cancel orders where permitted by law, including in cases involving suspected fraud, payment issues, inventory problems, or material listing errors.

If an order is canceled after payment has been collected, any applicable refund will be processed in accordance with applicable law and our Return & Refund Policy.

5. Payments

You agree to provide current, accurate, and complete billing and order information.

Payments are handled through the payment methods offered at checkout. Transactions may be subject to the terms and security procedures of the relevant payment provider.

We do not control the processing times or independent policies of third-party payment providers.

6. Shipping and Delivery

Shipping methods, charges, estimated delivery times, and applicable conditions are described in our Shipping Policy.

Delivery estimates are not guarantees. Delays may occur because of carrier operations, customs procedures, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information and should contact us promptly if an address correction is needed.

7. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Please contact customer service before sending a product back. Nothing in these Terms removes any consumer rights that cannot legally be excluded.

8. Intellectual Property

Website content, including original text, graphics, layout, logos, and other materials owned or licensed by Kitzuno, may be protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

Third-party names, trademarks, and product images remain the property of their respective owners where applicable.

9. Prohibited Uses

You may not use our website to:

• Violate applicable laws or regulations.

• Submit fraudulent orders or misleading information.

• Interfere with website security or functionality.

• Attempt unauthorized access to systems or customer information.

• Upload malicious code or conduct abusive automated activity.

• Infringe intellectual property, privacy, or other legal rights.

We may take reasonable measures to protect our website and customers against prohibited activities.

10. Third-Party Services and Links

Our website may provide access to third-party payment services, tools, or external links.

Third-party services are governed by their own terms and policies. We are not responsible for the content or practices of independent third-party websites, except to the extent required by applicable law.

11. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and services are provided on an available basis, and we do not guarantee uninterrupted or error-free operation.

To the extent permitted by law, Kitzuno will not be liable for indirect or consequential losses arising from website use or service interruptions where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protections.

12. Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms will be published on this page with a revised date. Changes apply as permitted by applicable law.

13. Governing Law

These Terms are subject to applicable laws and mandatory consumer protections. Nothing in this section deprives consumers of rights that cannot legally be waived.

14.Contact Information

For questions about this policy or assistance with an order, please contact us.

Business Name: Guangzhou Lianxin Trading Firm (Sole Proprietorship)

Business Address: Room 303, No. 19, Lane 5, Xiaoqian Street, Hengli Town, Nansha District, Guangzhou, Guangdong, China

Email: service@kitzuno.com

Website: https://kitzuno.com