Shipping policy

Last Updated: October 21, 2026

Thank you for shopping at Kitzuno. This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, and delivery-related conditions.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. Processing may take longer during peak shopping periods, holidays, inventory checks, or other circumstances affecting fulfillment.

Order processing time is separate from transit time.

2. Shipping Rates

Our standard shipping rates are based on the merchandise subtotal before applicable taxes and other charges.

• Orders from $0.00 to $39.98: Standard shipping fee of $12.99.

• Orders of $39.99 or more: Free standard shipping.

The shipping rate applicable to your destination and order will be displayed at checkout. If a destination or order is not eligible for a listed rate, the available shipping options at checkout will apply.

3. Estimated Delivery Time

After an order has been processed and dispatched, estimated transit time is generally 7–15 business days.

The estimated overall delivery timeframe is approximately 8–18 business days, including processing and transit.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs processing, public holidays, weather, and other factors.

4. Shipping Origin

The shipping origin configured for our store is Hong Kong Special Administrative Region.

Actual fulfillment arrangements may depend on the product and shipping requirements.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email.

Where tracking information is available, it may be provided after dispatch. Tracking updates can take time to appear in the carrier's system.

If you have a question about your order status, please contact service@kitzuno.com and include your order number.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs or delays caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

7. Delays and Delivery Issues

Delivery estimates may be affected by carrier delays, customs inspections, severe weather, public holidays, or other circumstances outside our reasonable control.

If your package appears delayed, please check the available tracking information first and then contact us if further assistance is needed.

If a package is marked as delivered but cannot be located, please verify the delivery address and check with household members, building management, or the carrier where appropriate. Contact us if the issue remains unresolved.

8. Customs Duties and Taxes

Depending on the destination and applicable law, international orders may be subject to customs duties, import taxes, or other charges.

Any additional charges will be handled according to the applicable checkout terms and legal requirements. Customers should review the import rules relevant to their destination.

9. Contact Information

For questions about this policy or assistance with an order, please contact us.

Business Name: Guangzhou Lianxin Trading Firm (Sole Proprietorship)

Business Address: Room 303, No. 19, Lane 5, Xiaoqian Street, Hengli Town, Nansha District, Guangzhou, Guangdong, China

Email: service@kitzuno.com

Website: https://kitzuno.com